Sketch-notes - Pirate Party

Anna Troberg keynote
ALIA Information Online 2013

Anna Troberg leads the Swedish Pirate Party and she gave us very strong encouragement to raise hell about quite a few issues. We are "too passive and too nice!". She sees information and culture as wealth and reminded us that we have a key role in preserving access to them. Anna said that culture always finds a way forward, but outdated Copyright law needed reform as it now served to block cultural flow and even to hide cultural assets.

So what are we all waiting for? Let's raise some hell!

Sketch-notes - NBN and libraries

Warren Cheatham
ALIA Information Online 2013

This was an interactive awareness-raising session led by Warren Cheatham from Townsville. It showed us the librarian as advocate for government programs and how to assist in understanding. He encouraged debate about many of the differing perceptions of something many of us simply do not fully understand and I think he also got us to think about its potential for libraries (if it isn't killed with a stick by a different governing party). Thanks Warren.

One thing Warren and I discussed was the potential of the NBN to provide a catalyst that unites the whole Galleries, Libraries, Archives and Museums (GLAM) sector on a new path towards cultural digital collaboration. This is an area in which Australia is sadly lacking and perhaps the power of the NBN could bring our sector together.

Creativity & academic libraries

Creativity & (academic) libraries from Mal Booth

Design as Catalyst presentation

Design Catalyst CI Lab Notes from Mal Booth
This presentation includes speaker's notes against quite a few of the slides.
It was given during the UTS:CI Labs Series 1 in July 2012.

UTS Library & Sustainability

UTS Library & Sustainability

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If you have Keynote, and let's face it why wouldn't you have Keynote, you can download the full presentation with the speaker's notes from Slideshare.

Making researchers famous with social media

Making researchers famous with social media

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These are the slides and notes for a workshop we are running for academic researchers on using social media to raise their profiles as part of our UTS Research Week 2012 program.

FasterChef DEUX

I am indeed fortunate to work with a number of creative geniuses: David Litting, Jemima McDonald (who needs to go back to cinematography school), Carl Hoschke, Belinda Tiffen and Patrick Tooth.

You need to watch all the way until the end to fully enjoy David's excellent sub-titles.

New library services: why, what, how & so what?

UTS Library future service model (with notes)

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Dangerous ideas for libraries

Dangerous ideas for libraries: ASLA 2011

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This is the keynote presentation I gave to the ASLA 2011 Conference: http://www.asla.org.au/pd/conference/ 

I had a couple of good questions that went much further than the content of this presentation, perhaps into areas that I've covered in other recent presentations (also on SlideShare). One question, however, was on how we are going to manage all of the changes indicated in this presentation. I don't think I answered that one comprehensively.  I said that for some of the new initiatives such as developing a new range of services that will be more appropriate to the role of a new Library within a world-leading university of technology (UTS's aspiration), we are already engaged in active learning programs to improve our understanding of Design Thinking processes as they apply to service design.

What I should have added, however, is that I don't think there is anything in this presentation that presents a major change for us beyond the development of a new range of services. At UTS Library we are already actively exploring or already doing most of the "dangerous ideas" covered here. So none of this really presents a major change in direction for us.

The Grove Library, WA

 

I visited this Library in mid-September 2011 and was really impressed with the design, sustainability features and the people who work there. It is popular, efficient and a great addition to the community.
I am very grateful to those who arranged this visit for me and those who spent some of their time showing me around.

Change & our future: it's not just about technology

Presentation to ALIA NLS5 2011

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On Trust

Image credit: Paul Hagon on Flickr

I meet with design thinkers, services designers and social innovators every week and we are starting to get them to help us prepare our library for its exciting future model. The model is fueled by the implementation of new technologies like ASRS and RFID, but we also realise that we need to change as an organisation and develop a new service model that fully realises the potential offered by these technologies. We are starting small and our first project to be facilitated by one of these designers (Grant Young from Zumio) will be an in house sustainability initiative. More on that when it gets going.

So Grant tweets the other day about a book he was given. Being the nosey parker that I am, I quickly looked it up on our catalogue and found that we had it here, so now I'm reading it too: Tim Brown's Change by Design. It is an easy read, using story-telling to get across the experience of some case studies, and a couple of things have struck me as particularly relevant so far. One was all about trust in a section of the first chapter called cultures of innovation. Here is the quote and now you'll see why I used the above image from a talk I did way back in 2009:

A culture that believes it is better to ask forgiveness afterward rather than permission before, that rewards people for success but gives them permission to fail, has removed one of the main obstacles to the formation of new ideas.

At UTS I've been lucky enough to work for Dr Alex Byrne for over two years now. That is exactly how he operates and I've enjoyed that culture and tried hard to encourage my unit to work together in the same manner. If you work somewhere that doesn't even allow you to speak up before checking with your boss first or if that is how you manage your own organisation, then something is seriously wrong with that picture.

How to select a hashtag

I couple of days ago I suggested a shorter hashtag for #blogeverydayofjune to @flexnib. I suggested #bedoj for obvious reasons and so then it was on (& still is) for young and old. You see, some see this as a metadata debate and as most of us work in libraries (I resisted saying we are librarians for I am a shambrarian), it could carry on for several centuries before consensus is achieved.

So here is my suggestion for the process we should follow now, with thanks again to Perian Sully who first suggested it. It comes from a slide I used at ALIA InfoOnline in a keynote a couple of years back:



Oh, and just in case you are interested, for this month I'm going to use several different platforms (including this blog) just to add a further layer of confusion and chaos. These platforms include, but are not limited to:

• ForDariusJedberg Tumblr
• Malbooth on Flickr
• And maybe my YouTube channel if I feel really inspired

So be sure to tell everyone to avoid all of this content because it will be randomly more obscene than the #RipNRoll ad.

UTS Library Planning Day 2 / 2011

Please sign this petition!

Tell HarperCollins: Limited Checkouts on eBooks is Wrong for Libraries

UTS: Designing our Future Library

UTS Future Library - CCA Educause

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I gave this presentation yesterday at CCA Educause 2011 in Sydney. We are still designing and planning, so his isn't about the result, it is more about how we are getting there. From the abstract:

The game has changed. It is no longer just about text or about us (as librarians) and how we see the world being organised or classified. To some extent we need to catch up with students and assist them, the same applies to researchers and academics though in other ways. We can only do this if we understand them, know what they want and know how they’d like us to help. We also need to understand the new landscape and environment ourselves and my guess is that most in the library and educational world do not.

In this presentation I’d like to discuss some of the elements I see as necessary in a more inclusive, participatory approach to planning our future library. I hope to illustrate an approach that isn’t just about the technologies we will use, but also the way we select them and how we will deploy them. I will cover the following points as I illustrate that approach:

• We need to learn (again) how to be active, creative, innovative and inclusive contributors in order to fully understand and utilise fully some of the new technologies we are deploying. Most cannot fully be understood by observation alone nor by reading about them in books. We also need to re-learn how to see possibilities, not problems and to be brave enough to have a go. Any form of innovation has almost been sidelined by an obsession with risk management that has become risk avoidance at all costs.
• We need to learn how to take responsibility for our own future and do things for ourselves, not wait for a consultant to design a matrix to contract out the risk, experience, learning, responsibility and activity. Nor should we simply wait for our masters or government to invest in our future. Yes, there are hard decisions to make, but if we were really pressed by an emergency or disaster such decisions about what really matters and what doesn’t would be made efficiently and quickly, so why not try to do it without that imperative? Do we really need adversity to inspire action?
• We must also understand the power and benefits of randomness and chaos. Freedom from yesterday’s policy barriers, useless governance structures, risk aversion, committee bureaucracy; and freedom to explore new ways and new methods is vital. Creative innovation is almost completely ruled out and its sharp edges are dulled by a comprehensive and bureaucratic set of rules, procedures, guidelines and policies covering everything we might do. We should not rule out the unknown so completely because we fear it. Sometimes the unknown contains the answers.
• Liaison needs to be extended both within our own communities and networks and also outside our communities because there is a great deal we can build on. There are valuable partnerships to be made from that liaison and external collaboration. Not all the answers and inspiration will come from within or the familiar.
• Can we crowd-source and co-design better ideas, services and solutions to some of our challenges and even provide much-needed infrastructure more effectively using social media technology? Has anyone really tried? We must understand the power and influence of communities and living networks and how connections are best made and facilitated within these.
• Do we listen to what our users are saying and how can we do that better these days? Can we set up convenient, intuitive and more engaging ways for users to communicate with us (e.g. encouraging conversations instead of complaints through the use of Wallwisher feedback software). When our users or students express interest in academic services like libraries, do we listen and respond accordingly, i.e. seriously consider taking up their ideas and making them real (examples here include our work with Designining Out Crime students, taking up student ideas for the Augmented Campus, regular displays of student art and design work in the Library, and our Digi-stories competition).

We are not modelling our future library on someone else’s blue-print. Some major technologies that we will incorporate in it (i.e. ASRS & RFID) will allow us to deliver different services and to provide new spaces within the library itself. They will also require us to incorporate enhanced search and discovery tools online and students are already indicating what else they’d like to see in that respect on portable platforms. Our solution is evolving “organically” from within and from our research, the UTS community and our networks. It has grown and changed as a result of some “experimentation” and play, even over the last 12 months. It is also being combined with encouragement from senior managers to explore the use of new web and mobile technologies and shared attitudinal change from within including a more inclusive, trusting, motivated and less hierarchical approach to strategic planning. In that respect I will discuss how are we giving library staff at UTS more autonomy, mastery and purpose.

Leading in Libraries

Talk for ALIA Sydney on library leadership

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A quick presentation from a short talk I did last week for ALIA in Sydney. It isn't terribly serious.

In defence of weeding

This is a silly beat-up: Books get the shove as uni students go online

It is poorly written and makes a number of awful errors and assumptions:

Most libraries have weeding programs. We do at UTS. With collaborative collection sharing programs like our Bonus+, there is no longer a need to each and every library to hold at least one copy of every book. Where would we put them even if we could afford them?

In many cases books are disposed of because they are worn out, beyond repair, or we cannot maintain multiple copies of texts which have been superseded by subsequent editions.

Newspapers are not always valuable or rare just because they are old. Copies are generally held by the state and national libraries and they are busy digitising them now for improved access. They are a right pain to store and preserve as they were not produced for long term maintenance. Very few academic libraries have the resources to maintain old newspaper collections. By their very nature they are ephemeral in their original form. I disposed of a large newspaper cuttings collections in the collection of the Australian War Memorial for exactly these reasons. All were held by the National Library.

A lot of those encyclopaedias, dictionaries, journals and books contain information and knowledge that has been superseded. They become redundant. This also relates to the point attributed to Professor Miller at the end of the article.

Weeding programs are carefully managed by professional staff and books are written off only after careful determination of their continued usefulness. They are not simply dumped in skips without consultation.

It is outrageous for anyone to claim they are all extremely good books without seeing them, nor assessing them in light of other collections held.

The “former library assistant” is probably not the most reliable source to quote on whether a certain library sees its function as an archive. In fact, most academic libraries do not function as archives. (I have managed both an archive and a library.)

The Starbucks claim is a complete emotional beat up and easy mud to sling. Libraries are to be about people, not just books. Time marches on and so too should the professor. Books are no longer chained up in libraries and controlled by monks.

Serendipitous discovery is still possible without all books on the shelves and in open access. Most European academic libraries operate like this. UTS will be providing serendipitous discovery to our collections in an underground Library Retrieval System, in different ways online. They may well be more effective means of browsing for something useful than someone browsing shelves, mostly at eye height, for books that stand out because of decorations on their spines. We have been talking to academics within UTS to explore this kind of assisted and extended serendipitous online discovery since 2010 and I am going to talk to some students tomorrow afternoon regarding a project to address issues such as this.

Looking beyond the metrics and towards our future (Part 1 of 2)

TWITTER v. ZZZZZZ

I'd been trying to get some thoughts together for a few presentations that I have to give soon about the future of libraries (ours in particular) and a friend (@zaana) advised me late last night to take a look at the Twitter stream (#edge2011) from the Edge 2011 conference in Edinburgh, Scotland. At least the first of the two days looked to be very library-centric. A lot of the tweets seemed to be a bit too much like navel-gazing without any helpful suggestions, but there were a couple of positive and provocative ideas thrown in from some (service) design thinkers. A few ideas really helped me with my own thinking, even though it was all very late at night. More about that in a moment.

SOCIAL MEDIA METRICS

Already in my head was a little bit of a debate about some basic metrics that a colleague at work presented us with recently relating to our use of and progress with social media and social networks. They were OK, but nothing amazing, apart from a few interesting blips where certain content had really taken off. I think there are other more useful measures we could include as well such as referrals to our more traditional web content, but essentially, the point I want to make here is that for me at least I think our experience in this academic library with social media goes beyond what any metrics can actually measure. And it is in my opinion critically and positively related to the preparations we are making for our future library. That building isn't going to be designed on metrics alone and it will just be a building. It could be all about books and transactions relating to books.

UTS FUTURE LIBRARY: ASRS & RFID

So, to explain now: before we get to designing our future library, we've decided to jump in and implement two other major technology initiatives that take the focus away from books and transactions. Currently we are busy with a large team of designers working on an underground Library Retrieval System that will store and retrieve for our clients about 80% of our collections of books and journals. That will squarely refocus the library itself on PEOPLE. (Refocusing libraries on people was something I saw that was suggested at Edge 2011.) We are also busy implementing RFID technology that will assist us to take our focus away from transactions and onto the provision of more value-added services (e.g. improved and extended services for our researchers). These two initiatives will be implemented between 2011 and 2014, but there is also much to do to reshape the library and our services so that we can maximise the potential of those technologies and that is where social media comes in.

UTS LIBRARY & SOCIAL MEDIA/NETWORKS

At UTS Library we started playing around (literally playing around) with social media in 2009. Staff at all levels were encouraged to try some new platforms and to produce content for them. We also started setting up a presence and creating a sense of community in a few selected social networks. These things take a while. They don't happen overnight and I think you can make the mistake of killing it all off too soon by over analysing it before it has had the chance to grow and evolve. We've been patient.

THE REAL BENEFITS

In my view, however, the real benefit of encouraging these relatively new initiatives has been internal. Dipping our toes into social media has been a bit of a cultural fire-starter for us. We cannot hope to move into a brave new library world without some drastic changes in our own culture and our attitudes towards exploring new ideas and services. Social media has helped us with both. It has also helped reposition our "persona" from a corporate voice to a more personal voice (which is another thing I saw mentioned at Edge 2011 last night) and that is necessary because we cannot be all about people if that is just on the outside. The focus on people also has to happen on the inside.

Playing with social media has encouraged our people to learn about new platforms and about creating content for them. Those skills in both exploration of new or emerging technologies and content production are invaluable. They've also gained confidence in their writing and presentation skills and learned how to "network" more effectively (which is critical for liaison on campus). All of this has helped us promote our services and our people and now more than ever we are in demand on campus and elsewhere.

Our social media experiments have already led to the development of improved and new services for students and researchers at UTS all through establishing a culture of fun, playfulness and a willingness to try new things. They have really helped our people in the ways they use and help others to use our discovery layer and our website and that has also helped us to understand how we should improve that layer with the addition of new features and services. There is a real momentum of openness, sharing and experimentation that has developed accordingly.

THE IMPORTANCE OF TRUST

Underlying this has been a strong culture of trust at all levels of management and leadership in this library. We didn't issue a 27 page set of principles and rules for the use of social media. We simply referred to the existing UTS code of conduct for all staff and explained that for practical reasons we would concentrate our efforts on an agreed set of platforms: all the usual suspects. Everyone was treated like an adult and trusted to get on with it.

That's it for Part 1. In Part 2 I will explore a few more specific ideas about how we did this and what worked for us. (Oh, this is all straight off the top of my head after a late night following #edge2011, so I reserve the right to edit, add & change the content above over the next couple of days.)

UTS Library Research Week