Showing posts with label wikis. Show all posts
Showing posts with label wikis. Show all posts

15 September 2009

An old but still relevant rant from Bruce Sterling


Recently, I found the text for an internally circulated article that I sent to some colleagues in the museum I was working in. It dates from March 2007, but some of the statements are still relevant today, so with a small amount of updating, I'm re-posting it here as maybe some of those new to this environment missed what Bruce had to say.

I remember being impressed by the amount of live web coverage coming from SXSW 2007 including a website full of content, papers online, podcasts, blogs, flickr sites and online videos.

Furthermore, I thought about what this means for us down here in Oz where we are soooo far away from all these hip conferences about new stuff. The web is finally making these far-away conferences and even some courses more accessible to us and it seems to still be mostly free. Those who truly understand what it is about also understand that to get the message out there, you don’t lock it away on pay-per-view sites or member only networks. You share it for free and maybe include some ads that hardly anyone ever clicks or views. At least that’s the way I see it and the whole new web culture of sharing, i.e. sharing valuable, new knowledge and even some wisdom, still amazes me.

So, later that day, in need of some inspiration, I listened to a keynote rant from a guy called Bruce Sterling who was then a Visionary in Residence at wired.com. The podcast was already available on the SXSW website and while not all of it is directly relevant to the work of a cultural institution, some of it was and still is in a conceptual sense if we are to understand the world we are now part of (particularly given the large investment already in most museum websites). I knew that not many of my then colleagues would ever listen to the whole podcast (an hour long), so I jotted down these notes from it as I listened:

Bruce mentions RFID in the SXSW participant wrist bands, but doesn’t ever allude to what they really used RFID for apart from the obvious. (RFID tagging of items like conference delegates, triathletes and baggage at airports has moved on a lot since then, but that is a whole other story, so lets not go there now.) He then refers to “2007 – the year of video”. Sterling calls it a stoopid medium, especially in TV which really is a wasteland. And the vested interests from TV-land are trying to step on the net, but he says it isn’t going to happen.

New trend drivers are emerging.

Three in particular are worth discussing (Prof) Henry Jenkins and convergence culture; Yochai Benkler who wrote The Wealth of Networks; and Lev Manovich and his Soft Cinema – hybrid media. These blokes have cultural, legal and media studies backgrounds, but they talk the same language. They talk in an analytical policy vocabulary – about a new method or approach to increase peoples’ wealth.

On the web information is free and it wants to be free. You are charged nothing and don’t have to click the ads. It is available to anybody and it is incredibly powerful and growing right there in front of you. The first world is the global market – capitalism and the market world as we know it. The second world is all forms of government. The new third world is common-space peer production – not communism, not the state and not the market. It is really growing fast and having profound effects. We use ‘Google’ as a verb now. It is also about ‘Not-For-Profit’ stuff. The fourth world is disorder and where they don’t have any of this.

The new third world is more powerful than we give it credit for, but not necessarily a good thing yet. It is a new thing. Benkler’s and Jenkin’s arguments are fearsome, but the new networks may not be as fragile as they think – they are pretty resilient. Take for example Craigslist – he isn’t a business mogul, he is mild and low key guy from San Francisco and not really interested in business. He just wanted 200 million friends. But he has gutted the revenue streams of major newspapers (i.e. classifieds)! He has no business. (My comment: Some of these networks and start-ups are now being acquired by bigger predators though and will someone like Murdoch or Yahoo eventually acquire craigslist?)

Peer2Peer networks are turned on and they out-shift anything else ever built without a dime changing hands.’ This world is still vulnerable to charlatans and rip-off merchants. And there are down-sides to too much ‘fan involvement’ in art.

Mashups – of video & sound.
Are they really a tremendous source of creativity? They won’t last 10 years. They are novel (now) and have no staying power as music. They are not tremendously creative works. It is new and has an audience, but it isn’t a cultural advance.

Lev Manovich talks about soft cinema – digital tools are melting all media down into a kind of slum. It is all merging and distinctions go with powerful compositing tools. Effects are becoming the means of production. All pieces are sent to a compositor, like in Hollywood films. Different flavours come out of the same mixing machine. There are different windows to the same media. Does everything need to go through this ‘media blender’? It is a new capacity, but isn’t necessarily any better. Electronic art stinks. It is interesting, not great. Ease of production? E.g. deviantART. Sure it is folk culture, but it is for hicks! We need a new form of media criticism. Film media, literature, music are all just going away and there are new realities, but they are not that good.

Now there are some 55 million blogs and some are good? Well, no actually. He would be quite surprised if any exist in 10 years. (And if it is true that blogs are that ephemeral, some cultural institutions like libraries and archives better start archiving those relevant to their collecting guidelines sometime soon!) They may be best as platforms for the development of something. ‘They are like watching yourself get beaten to death with croutons’ – and they’re not that potent a media. They’re also not fine art. The usual discourse is like three paras, an embedded video, some hyperlinks, flickr sets, Digg and social book-marking links, etc. Is it done well or badly? Is there any web design critique that could be applied to it to say whether it is done well or not? Sterling (a blogger himself) says it is an unstable media not aspiring to greatness. A word-of-mouth kind of culture.

Is it good to turn on the ‘information factory’ and leave the room? It is machine expression and needs to be understood as that. ‘Semiotic pollution’. The worst is spam. Gibberish. Imagine if that happened on TV or in a movie theatre!

Reed Hundt – a US intellectual and lawyer, who is very weary looking. Disenchanted by Federal Government, he is now in private practice. He was involved in auctioning spectrum (just like we are doing here in Oz). And he has a mad scheme to steal broadband and sell it (as gifts) to police, public safety authorities, etc. He wants to take it from broadband TV. Broadband TV is for shut-ins. Broadcast TV is a lower end evil medium. It was bad before American Idol, but now there is no budget to put on decent stuff. It is junk. He wants to put the net over TV as b-band Internet. It would reduce distinctions between the different media forms. There is no technical reason to not do it. It would change major stuff. It needed a ground swell of support and Hundt was trying to do it with public-safety and security services – cops, firemen, etc. The US would then leapfrog to the top of the national broadband rankings. He has a rather dull website and he used to run a blog.

Yochai Benkler – social networking and what it takes to build a third kind of production system that harnesses productivity, creativity. They need thoughtful engineering and some care. He puts forward a method for socially motivated common-space peer production:
  • divide up the work – there is a lot to do, suck helpers in

  • the work must be granular, modular (projects) and ‘integrate-able’ (all adds up to turn into one thing that really achieves something) – not seen much in other lines of work, not business, even government

  • be self-selective – people chose to join in (people come out of the wood-work)

  • have an in or out mechanism (like a two-way membrane)

  • have a communication platform to talk to each other, fast & efficient

  • humanisation??? (not further discussed)

  • include trust construction – has to be built, confidence building (very important)

  • someone has to think about what is normal, acceptable behaviour and create that

  • transparency – so motives are not questioned

  • monitoring (a police force of sorts to prevent someone attacking the system – hackers, thieves, etc. because the Internet is a savage world)

  • peer review (who is good at stuff?) – a motivator

  • discipline (an Achilles heel of all Internet efforts)

  • fairness (will ‘the intelligentsia exploit the helpless proletariat?’!) – Wikipedia and Digg don’t pay people! Things that were formerly professions are now falling apart on the net and are no longer business, they are melting like the Arctic

  • institutional sustainability – who knows how long it will last (e.g. Slashdot) – what is the legacy plan, what is needed? The hardware is radically unstable!

Benkler doesn’t talk about some unpleasant extremist forms which might appear to have all of this licked! We can all think of extremist organisations who might be doing much of the above, but perhaps without the transparency and with a different take on humanisation and fairness? Maybe they are proof of the potency of this form of organisation?

In order to make this work, Benkler says that we need to understand that computers are platforms for self-expression rather than well-behaved appliances. Computers really stink as appliances. They are painful to use, always in beta, etc. Well-behaved appliances kill self-expression and common space peer production. Something that barely works can become a common space peer production factory!

Benkler distributed his book (all 500+ pp!) in pdf format and then he opened a wiki for everyone to help him explore this issue, but there was nobody there. It isn’t easy to be as smart as he is! It was just a vast echo chamber. You can open stuff like that, but it doesn’t mean they come in and if they do it doesn’t mean they’ll be useful. Sterling says he could not help him. It is an interesting issue.

Sterling closed his rant with a poem about serenity and a sense of fulfilment. Perhaps it was about life not on the web? It was a bit of a stretch for me . . .

09 September 2008

Digital content & social media

A while back I was in Melbourne again to deliver a couple of talks. The prime reason was a keynote for the 2008 SPERA (rural education) conference and I also talked to members of VALA one night on much the same subject matter.
I've uploaded the presentation (using Apple's Keynote for the first time) to SlideShare, but as they are still sorting out a new way to bring hyperlinks with uploaded presentations, I thought I'd shove a quick post in my blog along with all of the URLs and some explanatory notes, so here it is (I've even corrected most of the typos!).
Notes and hyperlinks for some of the slides

Slide 4:

http://www.awm.gov.au/diaries/ww1/ This is our current major project and the diaries of all of the Australian units that served in the First World War are being uploaded progressively as we complete the scanning and checking.
http://www.awm.gov.au/database/collection.asp This is our online collection access system and users can search it for almost 300,000 digital images and catalogue records for art works, photographs, relics, and personal manuscripts in our museum collection.

Slide 13:
This slide highlights a few examples of the ways we’ve started using Web2.0 features to "tour the web" and put our content out well beyond our home website, reaching bigger social networks and engaging new audiences at the curatorial level.
http://www.awm.gov.au/podcast/index.asp RSS underpins much of Web2.0, by allowing the public to select their subscriptions and then have them delivered to them on a regular basis. The links takes you to our podcasts page. Podcasts were our first foray with Web2.0 and RSS.
http://apps.new.facebook.com/artshare/ We have just gone live with ArtShare - a program developed by Brooklyn Museum to allow for selected art works to be featured on Facebook profile pages.
http://blog.awm.gov.au/awm/2008/03/19/hmas-sydney/ The blogs have been the simplest, easiest to use model that has allowed our curators their own voice on the web about our collections and their work. Previously all content was much more formal, using institutional voice. WordPress is used by the Memorial and some of our staff use Blogger (externally, eg. this blog).
http://www.facebook.com/pages/Canberra-Australia/Australian-War-Memorial/7244252524
Facebook plunges us into growing social networks with more reach than we have and allows us to communicate with those who are more comfortable in that space. People seem more comfortable and relaxed in their feedback.
http://www.flickr.com/groups/awm/ & http://www.flickr.com/photos/australianwarmemorial/
Flickr is also a two-way process allowing us to share images with everyone and to learn from the public’s visual pointers to their interests in us.
http://www.youtube.com/user/AustWarMemorial YouTube is another vital way to engage a large audience interested in the moving image. We think it is important to re-use our content and provide interpretation of it on that large network.
http://www.pictureaustralia.org/ We’ve long been a major contributor to Picture Australia, a fantastic portal to cultural images from NLA. It is a great model for further collaborative projects along the same lines.
http://www.ning.com/ We use Ning internally as a social network platform to share ideas, learn about social media, discuss proposals and to help move projects forward.
http://www.awm.gov.au/research/browse.asp And we’ve started using del.icio.us social bookmarking to leave "muddy footprint trails" across our large website for content that isn’t well exposed or that easy to find. We are still learning what del.icio.us can do for us.

Slide 14:
http://www.flickr.com/commons We have been in touch with Flickr Commons and images from our collection are likely to be added on 11/11/08.
http://creativecommons.org/international/au/ We are seriously looking at CreativeCommons attributions to cover content that we’ve developed for our presence on the web, so as to enable its appropriate re-use.
http://buddypress.org/ As we use WordPress as our blogging platform, we will probably take a good look at BuddyPress when it goes live later in 2008. It may extend our blogs to become more of a hosted social network.
http://yourarchives.nationalarchives.gov.uk/index.php?title=Home_page Your Archives (from TNA in the UK) might offer us a good model to facilitate public contributions and a bit of personalisation relating to our archival collections.
http://en.wikipedia.org/wiki/QR_Code QR codes might be used by us in several ways to facilitate the provision of packets of information to mobile devices with cameras in and the required software. We are looking at this now.
http://www.awm.gov.au/encyclopedia/index.asp Currently we maintain our own military history encyclopedia and it is a pretty big drain on our own resources to keep adding new content, so maybe migrating the content to Wikipedia.org (and helping to manage it) or hosting a wiki where the community could contribute will work for us.
http://go.footnote.com/thewall/ We really like this mash-up that is related to the US Vietnam Veterans Memorial and we are trying to trial much the same thing with our Roll of Honour. Our trial will probably focus on the Korean War panels.

25 July 2008

Encouraging exploration in social media @ work


A friend asked me via Facebook what social media tools we've been encouraging staff to play with at work. (I used to say Web2.0 tools, but have now ceased using that term after reading something on Peta Hopkins Innovate blog .)
We could have gone with anyone of a dozen existing programs ranging from 16-43 "things" but decided to quickly tailor a program to our needs and our endorsed strategic directions for our website. Liz (our Web Manager) and I put it all together in super quick time by collaborating on the one Google Doc. It seems to have attracted enough keen participants and we are happy with the result so far.
So, here are our "ten things" (actually there are nine because thing #1 is an internal thing - applying for extended network access to Firefox browser, Facebook, YouTube, etc.):
  1. iGoogle and a Gmail account (I know Yahoo is another alternative, but to keep it simple we selected Google);
  2. Blogs & blogging (duh);
  3. RSS and feed readers;
  4. social bookmarks (we picked del.icio.us);
  5. sharing presentations (eg. SlideShare);
  6. social networks (Facebook & ArtShare, LinkedIn);
  7. social media "things" (including: Flickr, YouTube & Podcasts);
  8. wikis and Wikipedia.org; &
  9. "other" tools and applications we invited participants to find and explore themselves (Zoho, Google Docs, Open/NeoOffice, CutePDF, Rollyo, LibraryThing, Last.fm).
We've used several CommonCraft videos (which I think are GREAT!) and Wikipedia definitions where available and useful to introduce each "thing" so as not to overload them with too many motherhood statements from us.
To facilitate all of this we are using Ning. It is another social network and we think it has been very helpful in facilitating: forum discussions, user profiles, blog posts, the formation of groups for projects and the hosting of videos. It isn't perfect (yet), but it is almost free (we pay a monthly subscription to get the adverts removed). Hopefully they'll eventually introduce a spell checker and some easy way to export useful discussions. It hasn't been made compulsory, but so far we've managed to get 52 staff involved - almost a fifth of our total staff. The groups we've set up focus on progressing small sub-projects such as Flickr Commons, ArtShare on Facebook, Copyright, our Digitisation Steering Group and Marketing. Just participating in our internal Ning network is itself a learning experience for some people.

04 March 2008

Wikipedia and "produsers"


A while back at work I suggested we look at moving our entire Encyclopedia to Wikipedia.org. My position has not changed. I still think we should do just that.

Putting the content up on Wikipedia.org gives it MUCH wider exposure than our website ever can and it therefore has the potential to bring new users to our website that may not even know we exist (via links in to our own web content). With a wikipedia.org user account, we can maintain an appropriate amount of control over the content (more than we have at present over wikipedia content that started as ours, already put up there by others).

Another point is that putting it up on Wikipedia allows us to engage the assistance of various volunteers who’d like to help us, but don’t live locally. I've been approached by a few keen volunteers who don't live locally only recently and I think they’d do a good job for us in both maintaining content and generating new content (which we could edit when needed).

It isn’t urgent, but I think we could make some progress on at least a trial.

Adam our web developer has suggested a few things that we need to do before we start using wikipedia.org:

Some colleagues here said they liked the idea of hosting our own wiki like The (UK) National Archives Your Archives wiki, but they are also supportive of moving our encyclopedia to Wikipedia. One person has started working through existing entries and tidying them up to make sure links are up to date and the sources and references are included for the entries. The motivation to do was that Wikipedians can challenge and/or remove unsourced material.
In a lot of cases we don’t currently list the sources for entries so we are going back to the background material we have for the entry and if that doesn’t exist we may recreate the research. This has made the process slower than we had expected.

As we look further into this and begin to examine some of the issues of "ownership", reliability and "endorsed" wikipedia entries, a read of a very recent post about such matters via the ABC Digital Futures blog would seem advisable. At first glance one might think that this is a bit of a long bow to draw, because it is focused on the digital future of the national broadcaster and it discusses a model of participation regarding travel advisory websites, but when you think about it, many of the principles apply in a much broader sense and to us us as we look at moving our encyclopedia to a more open and participatory environment.

The whole Lonely Planet model is very similar to our situation. Indeed, our existing top-down model of the publication (in various forms) of Australian military history guides, magazines and books could well be undermined in much the same way as the environment in our own small world shifts from military history for the people to one of military history by the people.
The author/presenter is Alex Bruns and you can read his full text online here.

  1. In recognising that everybody has a valuable contribution to make, and as he encourages us not to be afraid of it, Alex says there are four preconditions that are needed:
    the replacement of a hierarchy with a more open participatory structure;

  2. recognising the power of the COMMUNITY to distinguish between constructive and destructive contributions;

  3. allowing for random (granular, simple) acts of participation (like ratings); and

  4. the development of shared rather than owned content that is able to be re-used, re-mixed or mashed up.

So, throughout his article he uses the term "produser" to describe the participants in such a community. It is all about true collaboration, engagement, and the shared development of content.

Finally, he suggests these four principles for anyone seeking to successful and sustainable participatory environments (mind the big words):

  1. Open Participation, Communal Evaluation - inclusive, not exclusive

  2. Fluid Heterarchy, Ad Hoc Meritocracy - from a hierarchy to leadership based on accumulated merit that is recognised by the whole community

  3. Unfinished Artefacts, Continuing Process - evolutionary development of articles; nothing is ever truly "finished"

  4. Common Property, Individual Rewards - tangible outcomes for individual contributors.

The reasons we need to get involved in the broader wikipedia community are basically two: firstly it is inevitable that it will grow as a community and if we are to have any influence at all we need to be involved; and secondly, we do not have the resources to be involved in two communities by managing one on our own site as well. Wikipedia is the pick (at least in my mind) because it has much more potential reach and exposure than we ever will. I think it is overly pessimistic to look at the worst possible case scenario (of extensive and malicious damage to entries) in this instance. Moving our encyclopedia to wikipedia should not be looked at as a surrender.

Recently in D-Lib there was a good example of an institution (University of Washington Libraries) using wikipedia to promote digital collections by using deep links back into their site. See Using Wikipedia to Extend Digital Collections.

11 February 2008

Key messages from VALA 2008


Some people don't have the time to plough through all this text, so I've been asked to put together some of the main messages that I picked up at VALA. I reserve the right to adjust these as I complete posting all of my notes. So, to date, I think the key messages that come to mind are as follows:
  • The importance of pro-active engagement and interaction with the relatively new social networks that have emerged on Web 2.0. That is where the future will evolve from (very rapidly) and we need to be aware and involved to stay up. It is relatively risk and cost free. We should start making more use of engagement/interactive tools like wikis to develop and grow our own community (utilising the wisdom of crowds).
  • Systems (on the web) need to be engaging and intuitive (not "must do") or they'll be avoided by users.
  • We need to look at the ways we catalogue and who we are cataloguing for (ourselves). If you think of the Collection-Cataloguing continua it is something like Acquisition>Arrangement>Store>Keep - we are good at all of that, but we are not so good when it comes to the "providing public access via the web" (assisting our users to find and get) part. Our catalogues need to be fully optimised for search engines like Google, Yahoo and MSN. If we are maintaining systems that do not get the data out to the web because of some facility or capability that only we need, we should consider using a mash-up to account for those needs and simpler more open web standards for the essential needs of the public users. The use of persistent identifiers (particularly "canonical" URLs that in many ways are brief catalogue entries themselves) was a plenary topic that attracted much interest.
  • Web services are increasingly being used and can provide almost anything. Slideshare is a good online example of an online repository in the Web 2.0 world. Much of the useful cataloguing (or tagging) is done by the extended community or network. Library Thing for Libraries was also mentioned quite a bit as being used by many libraries around our size (mainly to augment their conventional cataloguing systems).
  • We must stay in touch with developments in Copyright and we should consider making use of the Exceptions in the Act to ensure they stay with us (this will be relevant to the WW1 non-OR digitisation project that we are just beginning - many orphaned and unpublished works).
  • Regarding digital repositories - much of the experience so far has been in the universities storing research material. From them we learn that a one-size-fits-all approach (from the outset) should not be applied too rigorously. Needs and different requirements will evolve as the repositories are used and certain assets may have vastly different needs to others (eg. storage, metadata, etc.) Otherwise, the ECM itself may become a victim of "Gorbachev Syndrome" - swept away by a tide of change that it started and could not keep up with through its own inflexibility and resistence to changing with the times and new technological trends.

06 February 2008

Going Virtual for Enhanced Library Experience: a Case Study of the National Library of Singapore

(Keynote)
Schubert Foo, Professor, Division of Information Studies, Wee Kim Wee School of Communication & Information, Nanyang Technological University
Abstract
Amidst changing lifestyles, Internet savvy users, and the availability of large amounts of information on the Web, libraries are faced with the main challenge to remain relevant and to continue develop innovative products and services to serve the needs of users. This paper proposes a number of roles that libraries can play in such a future: as info-concierges; as a network of inter-connected info-concierges; and as a network of true collaborations. Using a case study of the National Library Singapore (NLS), a number of initiatives currently undertaken by the library to move forward in such a direction are outlined. These include the introduction of a SMS reference service, enhanced accessibility of NLS’s content through deliberate availability in users’ search and social networking spaces, and the development and use of a platform that uses the principles of “wiki” to support the formation and use of a collaborative reference network to support reference enquiries.
This paper is directly relevant to our references services in the Research Centre. I'll make the full paper available to all RC staff (and anyone else interested) when I get back. My notes here are really pretty rough, but give you a taste of the content.
He was impressed by what he had seen and heard at the conference and encouraged us to spread our wings and not always expect the US to be the leaders in information management and technology.
He said that his students in Singapore have been very keen on using Wikipedia as a reference source for nearly everything! Many public reference enquiries received from parents on behalf of their children for study purposes. They use an acceptable complaint:compliment ratio of 1:24. Collaboration in teams is big in Singapore.
Libraries: brick V click; collect-organise-store-access; mediator (source-user); authoritative-trusted content. Most library users don't come to the library they are net users. They use search engines and sometimes they believe that that is the only place to find information. Instant gratification is expected and must be download-able; they are not interested in browsing. They also like exceptional user-experiences (memorable, unique, exceptional were the words he used), but are not interested in help files. Only 1% of users go to an OPAC – they prefer Google (55%), Yahoo (21%) and then MSN (9.6%), in Singapore (I expect that the % in favour of Google is higher in Australia).
So what do we do as librarians? (Well, not me as I'm not a librarian.) We delve into their net world. Singapore has high saturation of broadband, PCs and mobile phone use. SMS is very highly used too. SMS plans are much cheaper there. (I think cost has a lot to do with the usage rates of new IT services and the web.) Users want to connect anywhere, anytime from any device.
The Info-Concierge – information as a commodity. Each object is self-contained, but must be connected and across multi-platforms. Let users continue on the pathway of discovery - “what is next?”. Connectivity through links, different platforms and by pushing/suggesting further exploration (like Amazon does). They use push for simple alerts, but it could be pushed much more on a finer granular manner. The concern is spamming users or intruding on their private spaces. They want to deliver information to users, not bother them. Basic encouragement ideas: taxonomies (browsing); formats; relational search; events; share & join in.
Promotion of discovery is very important. A good example is bookjetty.com, and where formal MARC records that are augmented by user tags/comments, like LibraryThing for Libraries. Bookjetty recognises where you are and presents you with options relevant for you. It gets users to get back to the library.
Libraries need to harvest, select & authenticate, meta-tag, create/maintain/grow taxonomies (they must be download-able!), and organise information content.
He encouraged connections (facilitated by libraries using Web 2.0): content-content; content-people; and people-people. Using tools like wikis, blogs & social spaces.
They also curate exhibitions relevant to topical and current events and to highlight their collections. All are eventually moved online in a virtual sense.
Reference services are provided within reach of everyone – wherever, whenever. SMS service as well as email and mobile phone. SMS request constrained to 160 characters. Answers are usually sent back as a URL within a template. If they provide a book's catalogue entry, they have a comment field for value-adding “Librarian's notes”. It finishes with a feedback sheet that attempts to get to know the user better by three key questions – like usefulness, finished, other comments (I could not read them on the screen). He said users are overwhelmingly positive in feedback.
They have an infopedia like our Encyclopedia, that was once buried in their website and now can be accessed by Google, Yahoo and MSN (he calls them the "GYM space"). They've used a microsite to expose it to Google. Content can be found more easily on Google Maps, Google Earth, a Yahoo Search, etc. Content usage has increased exponentially (160 fold). I wasn't sure how they managed to push the content to these search engines – may be in the paper.
Collaborative research responses. Making wider use of librarians and even other users. There are multiple entry points and a network of specialists (community) that power it and moderate it. Based on a wiki. Community alerted by SMS/email to them and can come in and assist to make the full answer. Multi-user collaboration.
Conclusions
He urges support for librarians to initiate new projects, but says that we should not push too hard and allow for some experiments to fail. We also need to get to know users better and encourage information literacy. The basics are still needed.
Question responses:
He referred to the recent JISC/British Library report The Google generation is a myth – they are not that information (web) literate. One stop shops don't work. He said that we need to be much more e-consumer friendly and connect via Facebook, etc. [The significance of this for research libraries is threefold: (1) they need to make their sites more highly visible in cyberspace by opening them up to search engines; they should abandon any hope of being a one-stop shop; they should accept that much content will seldom or never be used, other than perhaps a place from which to bounce.]
He was asked about Second Life and said that he thought it was something that a lot of users went into once and came out, then never returned. He suspects users are not serious about using it. (Apparently it has a huge “churn rate”.)